Account and data

Delete your FirstRox account

You can delete your FirstRox account and the data tied to it at any time. This page explains how, what is removed, and what is kept.

Delete it in the app (fastest)

Open FirstRox and sign in.
Go to Profile, then Settings, then Delete account.
Type DELETE to confirm (email accounts also enter their password) and tap Delete account.

Deletion is immediate and cannot be undone. You are signed out and the app removes the data stored on your device.

No access to the app? Request deletion

If you have uninstalled the app or cannot sign in, contact us or email hello@firstrox.app from the email address on your account with the subject Delete my account. We will verify the request and delete the account, normally within 30 days.

What is deleted

Your account (email or Apple/Google sign-in identifier, name, hashed password) and sign-in sessions.
Your profile, baselines and settings, training plans and sessions, workouts, races and splits, GPS runs and routes, personal bests and friend connections.
Push notification tokens. Your leaderboard entry disappears from friends' boards.

Deleted data is removed from our live systems straight away and from backups on their normal rotation, which is short-lived.

What is kept

Records we must keep by law or to prevent abuse, only for as long as required.
Anonymous error reports (if you left crash reporting on) contain no name, email or IP address and are not linked to you.
Messages you sent through the contact form or the waitlist, which you can ask us to delete in the same request.

Subscriptions

Deleting your account does not cancel a FirstRox Pro subscription. Subscriptions are billed by Apple or Google, so cancel in your App Store or Google Play subscription settings first, or you may keep being charged. Purchases made through the stores remain subject to their refund policies.

See the privacy policy for how we handle your data, or contact us with any question.